In the event there is any problem with your order, please notify us immediately. We’re not an online store, drop by and talk to a warm body who will be eager to resolve your issue.
Due to the large file size of video we do not keep movies on file . In the case of a technical problem with the transfer, we need to have your home movie materials returned in order to correct the problem.
10-Day Re-transfer Policy for Video or Film Transfer
We are confident we are the best in the world at what we do. If you are not satisfied with the quality of our transfer, you may pursue a video or film retransfer or request a refund within 10 business days. Simply follow these steps:
- Contact Play it Again Video within 10 days of your order’s most recent ship date, according to the shipment’s tracking number. We will e-mail you a Refund or Retransfer Confirmation Form. Our contact information is located here.
- Return all of the DVD or hard drive that we produced for the order as well as the original video in case we need to redo the transfer.
- Retransfers will be completed as promptly as possible and then returned to you. In the event that we cannot transfer the media, a Refund will be credited back to you.
Before pursuing a refund we highly recommend you have your film or video transferred by another company. We have never had an instance where another company’s transfer surpassed our own. We are confident that you will find our transfer to be superior and a refund unnecessary. All edits and copy orders must be completed within 10 days of picking up your order. Please call us right away if you need an extension. We reserve the right to refuse a refund or retransfer after 10 days.
We guarantee all our products, including DVD and hard drives, meet universal standards and specifications. Our DVD-R discs will play in over 95% of players in existence and most all players made in the past couple years. We use high quality name brand discs and print your titles directly on the DVD, no stick-on DVD labels are used as these can cause spin problems.